Privacy Policy

1. Introduction

Welcome to Laani ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our salon management software platform.

2. Information We Collect

We collect information that you provide directly to us, including:

• Account information (name, email address, password)
• Business information (business name, address, phone number)
• Client data you enter into the system
• Appointment and service records
• Payment and billing information
• Usage data and analytics

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process your transactions and manage your account
• Send you technical notices, updates, and support messages
• Respond to your comments and questions
• Analyze usage patterns to improve user experience
• Detect, prevent, and address technical issues and fraud

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With your consent or at your direction
• With service providers who perform services on our behalf
• To comply with legal obligations
• To protect our rights, privacy, safety, or property

4.5. SMS/Text Messaging Privacy

If you opt in to receive SMS appointment reminders through our platform:

• We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign
• Your phone number and SMS consent data will not be sold or shared with third parties for marketing purposes
• We use your phone number solely to send appointment reminders and related communications
• SMS message logs are retained for 90 days for compliance and quality assurance purposes
• You can opt out of SMS messages at any time by replying STOP to any message
• We use Telnyx as our SMS service provider to deliver messages

For more information about SMS appointment reminders, including how to opt out, please see our Terms of Service.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

You have the right to:

• Access and receive a copy of your personal information
• Correct or update your personal information
• Delete your personal information
• Object to or restrict processing of your personal information
• Export your data in a portable format

7. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at: