Terms of Service

Last updated: 11/11/2025

1. Acceptance of Terms

By accessing and using Laani's salon management software platform ("Service"), you accept and agree to be bound by the terms and provisions of this agreement. If you do not agree to these Terms of Service, please do not use our Service.

2. Description of Service

Laani provides cloud-based salon and spa management software that helps businesses manage appointments, clients, staff, services, inventory, and financial operations. We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time.

3. User Accounts

To use our Service, you must:

  • Create an account with accurate and complete information
  • Maintain the security of your account credentials
  • Be at least 18 years old or the age of majority in your jurisdiction
  • Be responsible for all activities under your account
  • Notify us immediately of any unauthorized use of your account

4. Subscription and Payment

Our Service is offered on a subscription basis:

  • 7-day free trial available for new users
  • Monthly subscription: $97/month
  • Annual subscription: $698/year
  • Subscriptions automatically renew unless cancelled
  • No refunds for partial subscription periods
  • Prices subject to change with 30 days notice

5. Acceptable Use Policy

You agree not to:

  • Violate any laws or regulations
  • Infringe on intellectual property rights
  • Transmit viruses, malware, or harmful code
  • Attempt to gain unauthorized access to our systems
  • Use the Service for any fraudulent or malicious purpose
  • Interfere with or disrupt the Service
  • Resell or redistribute the Service without permission

6. Your Data

You retain all rights to the data you input into the Service. We will not access, use, or disclose your data except as necessary to provide the Service or as required by law. You are responsible for maintaining backups of your data and for the accuracy and legality of the data you input.

7. Intellectual Property

The Service, including all content, features, and functionality, is owned by Laani and is protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, sell, or lease any part of our Service without our express written permission.

8. Warranty Disclaimer

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, LAANI SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES.

10. Termination

You may cancel your account at any time from your account settings. We may suspend or terminate your access to the Service at any time for violation of these Terms or for any other reason. Upon termination, your right to use the Service will immediately cease, but you may request an export of your data within 30 days.

11. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of material changes via email or through the Service. Your continued use of the Service after such modifications constitutes acceptance of the updated Terms.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United States, without regard to its conflict of law provisions.

13. SMS Appointment Reminders

Program Description

Laani offers automated SMS appointment reminders to help salons notify clients of upcoming appointments. This service allows beauty professionals to send text message reminders to clients who have provided their mobile phone numbers.

Consent to Receive SMS Messages

By providing your mobile phone number when booking an appointment through a Laani-powered booking system, you consent to receive automated SMS appointment reminders. Consent is not a condition of purchasing goods or services. You may opt out at any time.

Message Frequency

Message frequency varies depending on your appointments. You may receive up to 2 messages per appointment: one 24-hour reminder and one optional 2-hour reminder (if enabled by your salon). You will only receive messages for appointments you have scheduled.

Message and Data Rates

Message and data rates may apply for any messages sent to or from us. If you have any questions about your text plan or data plan, contact your wireless provider. Carriers are not liable for delayed or undelivered messages.

Supported Carriers

This service is available on major US carriers including AT&T, Verizon, T-Mobile, Sprint, Boost, Cricket, MetroPCS, U.S. Cellular, and others. Service may not be available on all carriers.

How to Opt Out

You can cancel SMS appointment reminders at any time by:

  • Replying STOP to any SMS message you receive
  • Contacting your salon directly to request removal

After you send the SMS message STOP, we will send you a confirmation message. You will no longer receive SMS messages from that salon unless you re-opt-in by replying START.

How to Get Help

For help with SMS appointment reminders, you can:

  • Reply HELP to any SMS message
  • Email us at hello@uselaani.com
  • Contact your salon directly

When you reply HELP, you will receive: "Reply YES to confirm appointment, NO to cancel, STOP to opt out. Need help? Contact your salon directly."

Privacy Policy

For information on how we collect, use, and protect your phone number and SMS data, please review our Privacy Policy. We do not share your SMS opt-in information with third parties for marketing purposes.

SMS Customer Support

If you have questions or need assistance with SMS appointment reminders, contact us at hello@uselaani.com.

14. Contact Information

If you have any questions about these Terms of Service, please contact us at:

Email: hello@uselaani.com

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